Privacy Policy
This Privacy Policy describes how Genius Cue (“We,” “Us,” “Our”), operating the website https://geniuscue.com/, collects, uses, and protects your personal data when you use our credit-based prompt generation tools and related services (the “Service”).
Last Updated: 25-11-2025
1. Data We Collect
We collect data necessary to provide and manage our pay-as-you-go Service.
| Type of Data | Examples | Purpose of Collection |
| Account Identifiers | Name, email address, password (hashed). | Account creation, login management, and communication. |
| Financial/Transaction Data | Records of credit purchases, transaction IDs, payment history, and credit balance. | Processing manual credit purchases and tracking usage. (Note: Payment card details are processed directly by our third-party payment processor, not stored by us.) |
| Service Input and Output Data | The text prompts/inputs you submit to the tool, and the generated content/outputs you receive. | Providing the core functionality of the Service and for system improvement (see Section 3). |
| Usage and Technical Data | IP address, browser type, device identifiers, time spent on the Service, credit usage history, error reports, and site navigation paths. | Analyzing service performance, diagnosing technical issues, and ensuring account security. |
2. How We Collect Data
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Directly from You: When you register an account, purchase credits, or input text into our generation tool.
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Automatically: Through cookies, server logs, and tracking technologies when you browse the Service.
3. How We Use Your Data
Your information is used for the following purposes:
a. Service Delivery: To manage your credit balance, process credit purchases, and enable you to use the prompt generation tools.
b. Communication: To send essential service announcements, security alerts, and customer support responses.
c. Service Improvement: To analyse aggregate usage patterns and to train and improve the performance and quality of our underlying AI models and the resulting generated content.
d. Security and Legal Compliance: To detect and prevent fraud, monitor for violations of our Terms & Conditions (especially unauthorised usage or scraping), and comply with legal obligations.
4. Sharing and Disclosure of Data
We do not sell, rent, or trade your personal data. We only share data with the following parties:
a. Payment Processors: We use external, PCI-compliant services (e.g., Stripe, PayPal) to handle and process credit transactions. We only share the minimal data required to complete the payment.
b. Service Providers (Sub-Processors): We use third-party tools for web analytics, hosting, customer support, and potentially the underlying AI infrastructure that powers the prompt generation. These providers are only authorised to use your data as necessary to provide services to us.
c. Legal Requirements: If required by law, subpoena, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users.
5. Data Retention
We retain your personal data and transaction history for as long as your account is active and for a reasonable period thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Input and output data may be retained longer for the purposes of improving the AI service, provided it is anonymity or aggregated where feasible.
6. Your Data Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:
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Access: Request copies of the personal data we hold about you.
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Correction: Request correction of inaccurate or incomplete data.
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Deletion: Request the erasure of your personal data, subject to legal limitations.
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Object: Object to the processing of your data for certain purposes.
To exercise these rights, please contact us at [Insert Support Email Address].
7. Cookies and Tracking Technologies
We use cookies to:
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Track login sessions (required for Service functionality).
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Remember user preferences.
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Analyse website traffic and usage patterns.
You can set your browser to refuse cookies, but some parts of the Service may not function correctly without them.
8. Changes to this Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the “Last Updated” date.